Return & Refund Policy

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is defective, damaged, or tampered upon delivery
• You received an incorrect product
• The product packaging is sealed and unopened
• The return is requested within 7 days of delivery

2. How to Initiate a Return

To initiate a return, please email us at support@mahovian.in with your order number. An unboxing video of the products is mandatory as proof while claiming a refund. Please attach the video and photographs of the product and packaging within 7 days of receiving your order. Our concierge team will respond within 48 business hours.

3. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method. For COD orders, refunds are issued via bank transfer.

4. Exchanges

If you wish to exchange a product for a different size or fragrance, the exchange is subject to stock availability. Please contact us at support@mahovian.in with your preference. Exchange will not be accepted once the bottle is opened.

5. Non-Returnable Items

• Opened or used fragrance bottles
• Discovery sets or sample kits that have been opened
• Products purchased during final clearance sales
• Gift wrapping or custom engraving services

6. Shipping Costs for Returns

If the return is due to a defect or our error, Mahovian will cover the return shipping costs. For all other eligible returns, the customer is responsible for return shipping charges.